Frequently Asked Questions

Why Tool-Co.  

 • Attention to Detail and Quality Workmanship.  

• Family owned & operated.  

• Hand selected, quality Materials provided.  

• We accept Debit & Credit Transactions

• Licensed with City of Calgary & Province of Alberta as a Contractor.  

• Insured & Bonded.  

• WCB Compliant.  

• Drug & Alcohol free.  

• We Accept Major Credit Cards. 

 • No Subcontractors (We do everything).  

• Trained Medical First Responder Onsite.  

• Clean, Organised & Professional work site.  

• We give back to the community by supporting the Canadian Red Cross & humanitarian efforts.  

• We work to exceed customer expectations and stand behind our work.  • Secure transactions and sites  

• All employees are carefully selected.  

 As you can imagine, most of the “horror stories” that involve a contractor taking a deposit and then turning into a ghost are with companies that are not licensed as prepaid contractors. That’s the whole reason that the prepaid contractor license in Alberta exists: to protect consumers from contractor fraud. Take advantage of this program, and make sure you hire a contractor with the right license.   

What Is a “PROPERLY LICENCED” CONTRACTOR?  Is your Landscape contractor licensed to operate as a prepaid contractor by the Government of Alberta? You can probably count in single digits the number of Landscaping contractors that have bothered to maintain this license, but in most cases, it’s absolutely required.  In Alberta, contractors must be properly licensed to accept any deposits before work is completed. And no, a municipal business license isn’t the same but the City of calgary wont provide a landscape business licence without proof prepaid contractor licence.

WHAT IS A PREPAID CONTRACTOR? According to Service Alberta, “contractors who accept money before work is complete and discuss or finalize a contract away from their normal place of business” are considered prepaid contractors under Alberta’s Consumer Protection Act.  This means that if a contractor presents, picks up, or even talks about a contract in your home, they need to be licensed as a prepaid contractor. Also, if a contractor is requiring you to pay for work in advance (even a partial deposit for materials) they need to be licensed as a prepaid contractor.  If a contractor is operating a prepaid contracting business but doesn’t have the correct license, they are breaking the law.   

WHAT IS THE POINT OF A PREPAID CONTRACTOR LICENSE?  

Consumers are particularly vulnerable to contractors that take deposits, and putting these companies through a few extra steps of verification is key to protect Albertans. So, how does the prepaid contractor license actually protect consumers?      

1. SECURITY BOND Licensed prepaid contractors are bonded by the Government of Alberta. If the contractor fails to perform the scope of work outlined in a customer’s contract, the bond is revoked. The bond can be used to compensate customers who have been left high and dry, and serves as a stiff penalty to the contractor.  

2. BACKGROUND CHECKS All directors of the company are subject to a background check. If an owner or other high-ranking person at the company has a checkered past, the license won’t be granted. This means that a company with a valid prepaid contractor license definitely doesn’t have a convicted fraudster running the business!  

3. CONTRACT APPROVAL Our contract must follow specific rules laid out by Service Alberta. This includes a buyer’s right to cancel clause, a defined scope of work, and a clear payment schedule. A representative of the government had to actually read our contract template and approve it to make sure it was correct.  

HOW TO TELL IF A COMPANY HAS A PREPAID CONTRACTOR LICENSE Luckily, it’s really easy to check if a company has the license! Just visit http://www.servicealberta.ca/find-if-business-is-licenced.cfmService Alberta’s company listing page. Type in the company’s name and select “prepaid contractor” from the dropdown menu. If the company you are searching has the prepaid license.     

A company who employs contract workers, subcontractors, and any other type of worker is required by law to have WCB for its employees, unless these employees have WCB covered by another company. Sole proprietors without employees are not obligated to have WCB. They can opt for personal coverage options instead. If a workplace injury occurs on the homeowner’s property, the homeowner must check their home insurance coverage to see if they are considered liable. WCB only covers employee injury costs for their employers. It is very important that Alberta 

homeowners check the proprietor’s and company’s standing with WCB-Alberta. Any proprietor who does not maintain their own WCB-Alberta account is considered the homeowner’s worker, and the homeowner must register their WCB for them. The homeowner will have to pay their premiums for them.  Contact WCB-Alberta Toll-Free: 1-866-922-9221